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Embedding Chatbot in the Library Services: A Study of BibDIAL+By Mohit Garg
Abstract: The present paper discusses the implementation of a chatbot named BibDIAL+ for the users of the Central Library, Indian Institute of Technology Delhi. The primary objective is to streamline responses to frequently asked questions and provide real-time, 24/7 digital assistance to library users, thereby improving the overall user experience.The development phase of BibDIAL+ involved three main steps. Firstly, common questions asked by the users at the circulation counter and reference …
Published in NOLEGEIN Journal of Management Information Systems · Vol. 9, Issue 2, 2026 · pp. 21–29 Read article →