Banks have always been a place of trust for all: Young/old, Rich/Poor, Male/Female, Literate. Theconcept of bank in India is that of a place where there are long ques for every activity and a hugeamount of paperwork is to be done for each transaction. However, due to the introduction oftechnology in the banking sector, the scenario is not the same anymore; it has reduced the quantum ofpaperwork for many banking activities and at the same time the footfall of the customers in the bankhas reduced, resulting in shorter or no ques in many banks. The main reason why people deposit theirmoney and other valuables in the bank is ‘Trust’. The trust that their money and personal data is safein bank. They are not worried about the transactions done through bank. Risk is a part of anybusiness and banking is no exception. However, the kind of risk faced by bank is a little different thanthat of the other businesses. The risks faced by banks are mainly Systematic and Unsystematic innature. As said that every coin has two sides, so is the case of introduction of technology in banking,it has given certain benefits in the banking process, however, it has increased the risk of CyberSecurity mainly in today’s world of Digital Banking. As a bank, the ability to find the best solution toovercome the cyber risk which would ensure the safety of customer’s money/data would be the key forthe banks to stay and prosper in business by maintaining the trust of the customers. This study aims atanalyzing the privacy and security of the customers using digital banking. It also intends to examinethe gender wise customer perception towards the concerns and safety of the customers based on theirbelief about the safety of their valuables/data.
