Insurance, Portability, Service Sector, Change Management, Anecdotal Study
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Portability is a new dimension in the service sector: Case of Insurance Sector
Abstract: News in early October has reported that the portability implementation has come to India. They referred to the ‘portability’ of health insurance, an option which would subsequently be expanded to general insurance policies too. This means that the insurance holder—who in an erstwhile process was stuck to one company for his/her life span—could now choose to switch between companies if he/she finds the offerings or service levels better at a …
Published in NOLEGEIN Journal of Management Information Systems · Vol. 1, Issue 2, 2018 · pp. 7–11 Read article