The purpose of this case study was to examine the challenges and issues that had been encountered inimplementing the Chile MIS America, software pilot project at the Grupo Santander before the MISAmerica is rollout to other part of Latin American countries. The problem arise in the project caused asignificant delays and the team were not able to produce the report to corporate executive team. It alsohighlights the information systems challenges that associated with rapid growth over acquisition.Research for this study included a review of literature on the business nature, human resources, andinformation system. Also, this study gathers the information from several sources of information suchas articles, journals and websites. Grupo Santander was a one of major banking institution in the worldand has immensely expanded their commercial operations in Latin America. Grupo Santandersustained its growth through the merger and acquisitions which enabled them to expand on a muchlarger scale. Jesus Cepede who the Area Director of Management Control Division was reviews a Chilesoftware pilot project as known as latest management information system (MIS America) in February2005. This initial MIS project was progressively developed for provide key reports to headquarters.The major findings indicate that the pilot project team members faced a challenge in adapting globalmanagement system in local operation. Furthermore, it is found that the Grupo Santander in Chile usemultiple application system that increased the risk to extract the data needed. Moreover, theinexperience team member of pilot project worsened the problem arise. Based on the analysis of thecase, the project MIS has realized was badly planned from the start. This report recommends that GrupoSantander need build a constant business model management and clearly identified the systems andprocesses that are now used in each place. Besides that, leaders should increase the training amongthe team members who involved in the core project. This way, implementation of new MIS will be easierto execute in locally and internationally.
