Examining the Literature on E-Banking

Manju; Manisha

Abstract

The banking sector has seen a growth in internationalization, acquisitions, takeovers, and consolidation on a global scale, making it more chaotic and competitive. By offering financial services and goods, several non-banking companies are also making inroads into the banking industry (examples includes the credit card provided by Toyota, GM's vehicle financing, and Merrill Lynch's investments). As a result, consumers today have several options when choosing financial services. Banks, brokerage firms, insurers, regulators, and lawmakers in emerging nations have all shown an interest in internet banking since the 1990s. It appears inevitable that digital (Internet) banking and payments will advance, given the large and rapid rise of electronic commerce. This paper reviews the internet banking literature and draws conclusions from earlier research. This study evaluates the body of research on online banking, looking at how information technology has affected the banking sector, the advantages and disadvantages of e-banking, and the variables affecting its uptake. It also looks at how e-banking has improved consumer satisfaction, decreased operating costs, and increased competitive advantage to change financial services. The study also looks at how user attitudes, technology developments, and security issues may affect e-banking in the future. This review offers an extensive grasp of the current condition and future possibilities of internet banking by taking insights from previous research.