A Study of Gamification in Employee Training in the IT Industry with Reference to AMO Theory

Pratima  Singh; Pragati  Chauhan

Abstract

Employee training and learning is an important aspect of Human Resource Development in anyorganization. It has larger role and is more important in Information Technology industry because ITindustry requires continuous improvement in the skills of the employees. Various IT organizationshave tried to implement gamification in employee learning systems. The aim of applying gamificationin learning system is to make learning more rewarding and continuous. This paper studies thegamification effect on employee learning and performance through the AMO theory. The performanceof employee can be measured by applying the Ability-Motivation-Opportunity (AMO) theory(Appelbaum, Bailey, Berg & Kalleberg, 2000). This theory is broadly applied in HRM performanceand the theory explains that performance of an employee in an organization is dependent on HRpractices. As a part of this study, a research was carried out on IT employees of a company. Aquestion answer based survey has been done to analyze the effect of gamification in employee trainingon employee motivation, opportunity available to employees and their ability. This research paperapplies AMO theory differently with gamification by assuming that employee AMO will increase theperformance. It is based on a set of questionnaire and analysis of the responses through SPSS.

Abstract

Keywords