MBA Journals Peer-reviewed management research from Consortium e-Learning Network

NOLEGEIN Journal of Performance Management & Retention Strategies

Assessing Training Needs of Madhya Pradesh State Tourism Development Corporation (MPSTDC) Hotel Staff: Identifying and Industry Needs

  1. Pari kaur Ahuja

Abstract

Training of all employees is important as customers interact with employees in different departments and they all must be well trained. When employees join the hotel, they should be given proper training. Training and its feedback would help in improving process quality and also lead to improvement in employees’ performance. Training can mainly be focused on employees who are not meeting their targets, are weak, or are creating a hindrance to effectiveness in their performance. Feedback would provide a clear picture of the weaknesses of the employees and help in understanding the actual needs of employees; accordingly, training can be planned for them. A sample of 110 employees from various departments within the hotels was used, including food and beverage service, culinary, housekeeping, front office, as well as ancillary departments like sales, human resources, etc. The area of study considered is Jabalpur; hence, 110 employees working in different hotels in Jabalpur have been considered. Data collected through a questionnaire was analyzed with the help of frequency and percentage, which is represented with the help of tables. The hypothesis based on the objectives and title of the study has been analyzed with the help of ANOVA applied through SPSS 21.

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