3 publications
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Published Open access
The Importance of Customer Satisfaction in Logistics and Supply ChainBy Gaurav Tripathi
Abstract: In today’s competitive environment, the most important factor that drives a business towards success is customer satisfaction, which sets a company apart from its competitors and determines whether the customer is coming back to make the purchase again. To ensure customer satisfaction, the entire process of receiving the order to the delivery of the product needs to be tracked and overseen to maintain quality and ensure timely delivery. A dissatisfied …
Published in NOLEGEIN Journal of Supply Chain and Logistics Management · Vol. 1, Issue 2, 2018 · pp. 20–22 Read article →
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Published Open access
Retention Strategies to Minimize the Effect of StressBy Gaurav Tripathi
Abstract: Work is an integral part of our lives. It drives us to achieve, to accomplish, and feel contended in several different ways, and being rewarded for it takes our morale to another level and makes us feel powerful, important, and positive. When the employees are denied the opportunity to express their talent, creativity, and knowledge, they are left demotivated and disillusioned, which further causes stress and hamper their performance. It …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 1, Issue 2, 2018 · pp. 17–20 Read article →
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Published Open access
Hedging the Investment Related RisksBy Gaurav Tripathi
Abstract: Risk management is the first and foremost step before any investment is made. The idea behind having a risk management plan is not to completely avoid the associated risks as the risks are bound to be there where an investment is being made but it is the need to come up with a plan to maximize the returns and reduce the impact of the risks involved. Investment risk management is …
Published in NOLEGEIN Journal of Business Risk management · Vol. 1, Issue 1, 2018 · pp. 15–16 Read article →