The goal of this study is to quantify the impact of the COVID-19 pandemic on the digital paymentsystem in Chennai. The COVID-19 pandemic has accelerated the adoption of digital payment systemswhile also causing a significant increase in users taking precautionary measures to ensure the safetyof their financial transactions. Questionnaires were used to collect primary data on the ground, whilesecondary data was gathered via the internet, journals, and business publications. A total of 131people were surveyed, with 75 of them being students, 26 being private employees, 9 beingbusiness/entrepreneurs, 2 being homemakers, and the other four being others. The influence ofCOVID-19 is observed to be stronger among the inhabitants of Chennai, where many individualshave accepted the digital payment method as a result of the impact of lockdowns and social media. Asa result, the study indicates that there has been a significant growth in the usage of digital paymentssystems through various apps in Chennai, which was not particularly high prior to the globalpandemic COVID-19.
