Search
186 articles for “Satisfaction”
-
Determinants of Employee Motivation and Satisfaction in Indian Postal Services
Abstract: Employee motivation and job satisfaction play a crucial role in the effectiveness of public service organisations, particularly in labour-intensive sectors such as the Indian postal services. In an environment marked by rising service expectations, technological change, and operational pressures, understanding the factors that influence employees’ motivation and satisfaction is essential to sustaining service quality and organisational performance. The present study examines the key determinants of employee motivation and job satisfaction …
Published in NOLEGEIN Journal of Consumer Behavior & Market Research · Vol. 9, Issue 1, 2026 Read article
-
A Study on Employee Job Satisfaction at Pvt. Ltd, Nanjangud Taluk, Mysore District
Abstract: This article studies the employee job satisfaction level at Pvt. Ltd, Nanjangud Taluk, Mysore District. The objectives of the study are as follows. To identify the employee's level of satisfaction upon that job. The total population is 180 and for this study, a sample size of 90 members was taken. Out of 90 respondents, 88 questionnaires were returned duly filled in by the employee’s community with overall response rate was …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 2, Issue 2, 2019 · pp. 1–5 Read article
-
Factors Affecting Job Satisfaction in Industrial Sector
Abstract: Job satisfaction is defined as the extent to which an employee feels self-motivated, content and satisfied with his/her job. An employee feels job satisfaction when he or she is having job stability, career growth and a comfortable work life balance. Job satisfaction or employee satisfaction is a measure of workers’ contentedness with their job. Job satisfaction can be measured in cognitive, affective, and behavioral components. Job satisfaction refers to how …
Published in NOLEGEIN Journal of Human Resource Management & Development · Vol. 3, Issue 1, 2020 · pp. 32–39 Read article
-
The Impact of Green HRM Practices on Employee Job Satisfaction: A Case Study of Multinational Corporations
Abstract: Background: It has been established that green human resource management, or GHRM, is crucial to organizational sustainability, particularly in multinational corporations (MNCs). Although environmental performance has been mentioned in the literature as a potential advantage, the impact of GHRM on employee work satisfaction has been mostly overlooked. Aim: This study aims toinvestigate the effects of GHRM policies on workers' job satisfaction in a subset of multinational firms. Method: A quantitative …
Published in NOLEGEIN Journal of Human Resource Management & Development · Vol. 9, Issue 1, 2026 · pp. 1–11 Read article
-
Service Quality and Its Impact on Customer Satisfaction: A Study of Select Supermarkets in Mysuru City
Abstract: The retail sector in India has expanded rapidly with the growth of organized formats such as supermarkets, which now compete strongly with traditional Kirana stores by offering variety, convenience, and an organized shopping environment. Service quality has emerged as a decisive factor in customer satisfaction and store loyalty within this competitive landscape. This study examines the service quality offered by select supermarkets in Mysuru city and its influence on customer …
Published in NOLEGEIN Journal of Global Marketing · Vol. 9, Issue 2, 2026 Read article
-
Employee Satisfaction toward Training and Development Practices in Pharma PSU
Abstract: Organization to survive in this competitive world has to excel their employees’ competencies as well as retain them within the organization. Employee satisfaction and development are the two factors which an organization should take care of. Pharma PSU is a public sector undertaking in Pune, Maharashtra state. With low-cost maintenance, conservation of energy should be maintained in continuous process, which gives hi-tech products keeping in mind the total satisfaction of …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 3, Issue 2, 2020 · pp. 1–10 Read article
-
A Study on Brand Loyalty and Satisfaction Towards Ramraj Cotton Tirupur
Abstract: This study aims to find out the brand loyalty and satisfaction towards the Ramraj cotton at tirupur. Brand loyalty is defined as encouraging approach towards a brand and dedication to purchase the similar product or service continually now and in the future from the same brand, regardless of a competitor's actions or changes in the surroundings. Objectives of this study is to measure brand loyalty and customer satisfaction of Ramraj …
Published in NOLEGEIN Journal of Advertising and Brand Management · Vol. 2, Issue 2, 2019 · pp. 42–46 Read article
-
A Research Paper on the Job Satisfaction Level of Employees of Hotel Marasa Sarovar Portico, Rajkot
Abstract: This study examined the biggest asset of company, human resource, and job satisfaction level of employees. Employee satisfaction is essential to ensure higher revenues for theorganization.40 employees were analyzing job satisfaction level. We predicted that92% employees were very much clear about their role in the organization and 62% employees could solve customer query. The study concludes that, overall satisfaction level of employees is at very adequate level; with the minor …
Published in NOLEGEIN Journal of Human Resource Management & Development · Vol. 2, Issue 2, 2019 · pp. 32–39 Read article
-
A Study on Customer Satisfaction towards Surface Transportation Services of Om Logistics Ltd. in Ahmedabad Region
Abstract: Customer satisfaction is an important part of any organisation. Organisation focuses on this aspect carefully and sincerely in both markets b2b and b2c.Losing customers is a challenge and threat for any organisation as well as critical in context to revenue. Organisation never compromise on these two issues. OM Logistics Ltd. provides numerous services, one of the services being surface services. This study focuses on measuring satisfaction of customer of OM …
Published in NOLEGEIN Journal of Supply Chain and Logistics Management · Vol. 3, Issue 1, 2020 · pp. 24–28 Read article
-
A Study on Consumer Preferences and Satisfaction in the OTTStreaming Market in India
Abstract: The rapid growth of Over-the-Top (OTT) streaming platforms has significantly transformed the entertainment landscape in India by reshaping consumer viewing behaviour and reducing dependence on traditional media such as television and cinema. This transformation has been driven by increased smartphone penetration, affordable internet access, and technological advancements, making OTT services a preferred medium for digital content consumption. The present study adopts a descriptive and analytical research design. Primary data were …
Published in NOLEGEIN Journal of Advertising and Brand Management · Vol. 9, Issue 2, 2026 · pp. 31–39 Read article
-
The Impact of Satisfaction through Online Teaching in Zambian Educational Context during COVID-19 Pandemic
Abstract: Education is a means for disseminating information about both known and unfamiliar topics. It will create a human brain capable of comprehending known and unknown things in greater depth. During the COVID-19 situation made all the educational institutions going in line with online education system from the physical environment. The technological evolution is not new to the Zambian education system, but getting exposed to often and getting adopted towards the …
Published in NOLEGEIN Journal of Consumer Behavior & Market Research · Vol. 4, Issue 2, 2021 · pp. 30–38 Read article
-
Impact of AI-Powered Chatbots on Customer Satisfaction in E-Commerce: A Secondary Data Analysis
Abstract: Today many online shopping websites use AI chatbot to talk with customers The chatbot answer fast and work all day and night 24/7. Because of this customer support becomes easy and quick. In this study we tried to see how these chatbots change customer satisfaction. For this we used old data which was already available online. In total, 45,782 customer reviews from different e-commerce platforms were used for analysis.To understand …
Published in NOLEGEIN Journal of Consumer Behavior & Market Research · Vol. 9, Issue 02, 2026 Read article
-
Assessing the Role of India Post Payments Bank in Promoting Financial Inclusion: A Study on Customer Satisfaction
Abstract: Financial inclusion remains a critical objective in India’s economic development agenda, particularly in extending formal banking services to rural and underserved populations. India Post Payments Bank (IPPB), launched in 2018 under the Department of Posts, represents a unique institutional model that combines digital banking with an extensive postal network to enhance financial accessibility. This study assesses the role of IPPB in promoting financial inclusion, with a specific focus on customer …
Published in NOLEGEIN Journal of Business Risk Management · Vol. 9, Issue 1, 2026 Read article
-
Customer Satisfaction Assessment for Drip Irrigation in Eastern Sangli District of Maharashtra
Abstract: The agricultural output of India is dependent on Monsoon, but most of the crops are cultivated with the help of irrigation. Different methods like drip irrigation methods are being used for irrigation. The aim of the researcher is to study and understand customer satisfaction towards Drip irrigation product of Netafim. Also to understand the actual level of satisfaction of farmers about the product. Researcher wants to know about effectiveness of …
Published in NOLEGEIN Journal of Management Information Systems · Vol. 1, Issue 1, 2018 · pp. 5–11 Read article
-
Employee Transfer and Promotion Influencing Job Satisfaction: A Study with Reference to APSPDCL, Chittoor District
Abstract: The present study investigates the impact of promotion and transfer on employee satisfaction, with special reference to APSPDCL (Andhra Pradesh Southern Power Distribution Company). Every organization applies these procedures to improve the possibility of appointing people who have the required skills to flourish in their jobs. It is also vital that every company has a better promotion and transfer procedure. The process must include very transparent manner which is applicable …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 5, Issue 1, 2022 Read article
-
Examining the Impact of Generative AI Agents on Consumer Satisfaction and Loyalty in Indian E-commerce Platforms: Impact on Consumer Behaviour, Trust, and Purchase Intention
Abstract: Purpose: The rapid adoption of generative artificial intelligence (AI) agents on Indian e- commerce platforms has transformed the way consumers interact with online retailers. Unlike traditional rule-based chatbots, generative AI agents can engage in natural conversations, provide personalized recommendations, and offer real-time assistance, thereby enhancing the overall shopping experience. Despite their growing prevalence, limited empirical evidence exists regarding how these AI-driven tools influence consumer attitudes and behavioral outcomes in the …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 9, Issue 2, 2026 · pp. 20–30 Read article
-
The Importance of Customer Satisfaction in Logistics and Supply Chain
Abstract: In today’s competitive environment, the most important factor that drives a business towards success is customer satisfaction, which sets a company apart from its competitors and determines whether the customer is coming back to make the purchase again. To ensure customer satisfaction, the entire process of receiving the order to the delivery of the product needs to be tracked and overseen to maintain quality and ensure timely delivery. A dissatisfied …
Published in NOLEGEIN Journal of Supply Chain and Logistics Management · Vol. 1, Issue 2, 2018 · pp. 20–22 Read article
-
Comparison of Work–Life Balance Satisfaction Between Fresher and Experienced Employees of a Pharma Company in Pune
Abstract: The purpose of the present study is to investigate the relationship between the work–life balance (WLB) satisfaction and the number of years of service of pharmaceutical professionals in their work/life. The sample consisted of 300 pharmaceutical professionals from a government pharma company from the PCMC area of Maharashtra, who are both fresher and experienced. The sampling technique was done to obtain response from three-tier professionals. Proposed explanation made on the …
Published in NOLEGEIN Journal of Organizational Behavior Management · Vol. 3, Issue 2, 2020 · pp. 1–6 Read article
-
A Study on Customer Satisfaction Towards Banking Services in the Erode District Central Co-Operative Bank Ltd., Dharapuram
Abstract: The aim of this paper is to assess the satisfaction of the customer towards the banking services rendered by the Erode district Central Co-Operative Bank Ltd. in Dharapuram. Responses of customers were randomly selected for knowing their experience with the bank. The analysis showed that customers of the bank were highly satisfied with their services and attitude of the employees, but they expressed their dissatisfaction towards the lesser technological advancements. …
Published in NOLEGEIN Journal of Operations Research & Management · Vol. 2, Issue 2, 2019 · pp. 1–5 Read article
-
Analysis of Employee Satisfaction in Relation to Employee Welfare in Hospitality Industry
Abstract: The hospitality industry includes lodging, event planning, theme parks, transportation, cruise line and additional fields within the tourism industry. It is a multibillion-dollar industry that depends on the availability of leisure time and disposable income. Work environment acts as a crucial factor to influence the employees’ job satisfaction. There is a strong relationship between working environment (self-realization, workload, conflict and nervousness) and employees’ job satisfaction. A positive work environment is …
Published in NOLEGEIN Journal of Performance Management & Retention Strategies · Vol. 2, Issue 2, 2019 · pp. 23–50 Read article